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Zendesk Suite

Zendesk | 1

Reviews from AWS Marketplace

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External reviews

5,829 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Zamazulu M.

Excellent experience with Zendesk

  • August 21, 2024
  • Review verified by G2

What do you like best about the product?
We send emails easily to sellers and respond immediately.
What do you dislike about the product?
We can't see all the messages from the sellers frequently.
What problems is the product solving and how is that benefiting you?
We can receive and send emails to sellers easily.


    Nontobeko M.

Zendesk review

  • August 21, 2024
  • Review verified by G2

What do you like best about the product?
Zendesk is an amazing tool to communicate with your customers easily. The communication tickets from sellers to us or from us to sellers are stored and there are statuses used to make communication easy. in my area of work an open ticket means we have a notification from a seller(customer), pending tickets mean we waiting for a response, and on-hold everything is complete and the lead is about to be complete (cars are ready for sale) and solved everything needed to be done on that lead is done or the seller no longer wants to proceed. We have macros on ZD where you can send an email that is pre-written and you can choose the emails according to your circumstance. all departments are linked and we can assign each other tickets according to the departments it is in.
What do you dislike about the product?
sometimes emails can take time to reflect from the seller to us and manually assigning the tickets can be challenging when it re-assigned itself back.
What problems is the product solving and how is that benefiting you?
if the seller has communicated with us and there has not been any response from us there is a timer ZD has to notify us within the service level time and it notifies us if the ticket is breaching. this way we respond to customers in a timely manner


    Nokuzola V.

Zendesk for the winning team

  • August 21, 2024
  • Review provided by G2

What do you like best about the product?
Zendesk forwarder helps us to communicate faster with our clients, fast response, does not delay when it's comes to communicating with our clients as well.

The app also assists us to be able to respond to the sellers and help on regards of their issues that they are facing at that time, being able to know when your tickets are bridging.
What do you dislike about the product?
When it becomes slow when you need or have too many tickets thats need to be solved.
What problems is the product solving and how is that benefiting you?
Being able to receive tickets that needs to be solved in time, communicating with clients so they can see their value within the company in time as well.


    Okuhle Z.

I have had a great experience with Forwarder for Zendesk, it makes my work life easier.

  • August 21, 2024
  • Review verified by G2

What do you like best about the product?
The simplified process of sending macros to sellers and also being able to communicate with other colleagues from different departments using tickets.
What do you dislike about the product?
Sometimes one profile/vehicle can have a lot of tickets, which can be confusing at times.
What problems is the product solving and how is that benefiting you?
I am able to receive documents and photos from sellers who want to sell their vehicles. This makes my role/ job very easy to do.


    Pamela Z.

Zendesk Review

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
I like Zendesk because I can send emails to customers with ease, I can see once a customer has responded to my email, and having macros helps I don't have to draft an email from scratch most of the time, I also like that I can easily locate tickets that needs my urgent attention and tickets that are if less priority. I use Zendesk daily to communicate with customers, it's also
good for customer support because I can see as soon a customer responds to my email and also ease of integration because it is linked to my talk desk so Ia m able to see the customers information before they even confirm GDPR
What do you dislike about the product?
What I don't like is that I can't delete an email sent by mistake or edit an email so that I can rectify an error.
What problems is the product solving and how is that benefiting you?
It is solving the operational burden and benefits me by being able to locate tickets from the ones that need my urgent attention, I am also notified if there is an internal response I don't have to keep on checking for feedback.


    Sisanda M.

Zendesk

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Zendesk is reliable.
It makes interaction with customers or sellers very easy and fast, you can use it anytime.
What do you dislike about the product?
There is no option to un-send or edit an email once its been sent.
What problems is the product solving and how is that benefiting you?
It's reliable since you can share internal notes with your colleagues, and track everything that has been sent to the seller or customer.


    Sakhephi S.

Great reporting

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Zendesk offers easily assessable reporting
What do you dislike about the product?
Zendesk has long loading times for certain reports
What problems is the product solving and how is that benefiting you?
Zendesk's ticket management option gives me live access to worked tickets. Offering a wide range of data on productivity and tickets worked per personal.


    Aviwe N.

Convenient Zendesk

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
Easy to interact with customers.
Makes communication professional.
Having macros.
Being able to solve tickets.
Being able to see who was working on a ticket previously.
Having to work on everyone's tickets.
What do you dislike about the product?
Not being able to un-send an email sent to a customer.
What problems is the product solving and how is that benefiting you?
Having side conversations makes it easy to solve certain problems related to the service we produce
Having Tittles for tickets to know which tickets to work on.
Solving customer issues is fast and user friendly


    Sthabile M.

How ease to use the app

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
It's very easy to use and helpful, we do need it for daily basis it being ease helps alot.
What do you dislike about the product?
If you did not assign the ticket to you, it doesn't show on your end even after working with it.
What problems is the product solving and how is that benefiting you?
Saves times as the response are quicker while on calls.


    Andile M.

Simplified workspace

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
The ability to integrate different departments to solve customer queries while ensuring that we can keep the basic functions that come with Zendesk for day-to-day uses.
What do you dislike about the product?
The integration of email domains is still a challenge but once that can be figured out then it becomes more sufficient to utilize daily.
What problems is the product solving and how is that benefiting you?
Forwarder for Zendesk is bridging the organization's gaps by resolving customer queries and responding to customers much more quickly. This enhances the level of service the organization gives to better benefit existing customers.