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Ease of Use, user friendly and ease of Implementation
What do you like best about the product?
It ease to use, it helps in getting ahold of the next person
What do you dislike about the product?
It takes long to receive an email sent to you
What problems is the product solving and how is that benefiting you?
Making it ease for us to view sent emails faster
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User-Friendly and efficient
What do you like best about the product?
It is very efficient to use, we all have excess on it, very reliable and we can help all our customer's queries immediately and solve tickets with all queries avoiding delays in customer's journey.
What do you dislike about the product?
It can freeze and have some technical issues
What problems is the product solving and how is that benefiting you?
I can solve all my customer's queries, customer's do not always need to call in if they need assistance they can send us an email and we can solve them immediately.
Zendesk is very helpful because it helps me communicate with clients and is very efficient and fast.
What do you like best about the product?
zendesk shows you when there is any communication from a client and the ticket shows as open when it needs to be worked on making sure you respond on time. It helps me track my tickets and daily communication with clients.
What do you dislike about the product?
Nothing, it's very simple and straightforward.
What problems is the product solving and how is that benefiting you?
zendesk makes it easy to communicate notifies me whenever there are any internal responses, and reduces work over load. also groups all tickets together which makes it easy for tickets to be worked on.
quick access to our clients, easy to use and user friendly
What do you like best about the product?
ability to work my emails from the seller, the fact that I'm able to see when my clients have replied or communicated with me on previously sent messages
What do you dislike about the product?
ability to merge on the ticket at once, ability to auto-solve side conversation ticket on dashboad
What problems is the product solving and how is that benefiting you?
Forwarder Zendesk has helped us by minimizing workload and reducing unnecessary work for same tickets different ways sent
Zendesk is very useful.
What do you like best about the product?
-I like that I can keep track of tickets- from those that need my urgent attention to those that are of low priority.
-I like that I can easily respond to incoming emails instantly.
-I like that it has a customer-friendly structure that makes customer support easy.
-I like that it has features that are easily adaptable.
-I like that I can easily respond to incoming emails instantly.
-I like that it has a customer-friendly structure that makes customer support easy.
-I like that it has features that are easily adaptable.
What do you dislike about the product?
I dislike the fact that I am unable to delete an email/response sent by mistake to an external person.
What problems is the product solving and how is that benefiting you?
Forwarder for Zendesk solves work overload. It benefits me by notifying me of open tickets, pending tickets, solved tickets, and on-hold tickets. I get to be notified when there is an internal response instead of having to go and check if there have been any responses.
User-Friendly , very efficient and convenient .
What do you like best about the product?
Zendesk works fast, it doesn't limit the communication time between individuals. It's easy to access and we can resolve many issues that our customers query Immediately, making things easier for our customers and amongst each other.
What do you dislike about the product?
doesn't merge tickets, one can have many tickets that need to be attended to and solved
What problems is the product solving and how is that benefiting you?
All our customers can communicate with us in this way customers do not always need to call in for assistance. every employee in my department has access to Zendesk and view all tickets, emails /queries even if the ticket was not created by them, even if the assignee is not at work , someone else at work can still see those tickets and assist customers accordingly without delaying customer's journey.
Ease of Use, Ease of Implementation, Ease to navigate and understand
What do you like best about the product?
Zendesk makes life easier to communicate with people that are using your services and people that are within your organization.
What do you dislike about the product?
Zendesk is still not able to merge tickets of the same person into one as it creayes multiple tickets for one person,
What problems is the product solving and how is that benefiting you?
They working on merging more tickets into one as it making it easier to eleminates so many tickets on our workflow.
Zendesk
What do you like best about the product?
It Is very helpful for my workflow with email response with customers
What do you dislike about the product?
The website can be a bit tricky when there are updates
What problems is the product solving and how is that benefiting you?
I get to create emails and check for tickets from customers that have been opened, this allows me to track if the customer has reviewed the email sent to them
Zendesk is an awesome tool but is also an awesome partner
What do you like best about the product?
Zendesk's capability to build different types of workflows for different types of use cases makes it the most dynamic system to own to support your business.
What do you dislike about the product?
There are some limitations on integration but Zendesk compensates that by allowing other 3rd party apps to integrate easily and seamlessly.
What problems is the product solving and how is that benefiting you?
Zendesk solves multitude of problems for the company including systems for customer management, internal ticketing, self service, etc.
We use Zendesk as out main work platform for solving tickets.
What do you like best about the product?
It is very easy to Instal.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
What do you dislike about the product?
All is good as of now. Very helpful features.
What problems is the product solving and how is that benefiting you?
Handling live chats.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
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